Privacy Policy

Types of data we collect:

Posada Real Chiapas collects information from our guests and individuals who visit our websites in order to provide functionality that meets their needs. Information may be collected to: (i) complete reservations or information requests; (ii) purchase products or services; (iii) register for partner programs; (iv) submit job applications; (v) respond to communications we send (e.g., surveys, promotional offers, or reservation confirmations); (vi) satisfy personal preferences; (vii) complete requests for services or recommendations we offer; (viii) work with third parties, including gathering publicly available information from social event websites, to help us better understand your interests and provide a more personalized service; (ix) use our applications on your electronic devices; or (x) facilitate the transmission of messages to a friend’s email, if you so desire.

The type of personal information we collect may include your name, personal and professional address, email addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle-related information such as room preferences, recreational activities, names and ages of children, and any other necessary information useful for satisfying special requests (e.g., certain health conditions requiring accommodation in a specific room).

Posada Real Chiapas may also collect information that is not considered personally identifiable, such as your usage of our websites, communication preferences, travel habits, integrated data related to your stays, and responses to promotional offers and surveys.

Please note that, to better protect your information, you should not include credit card information in your electronic communications unless we specifically request it to complete a reservation process or a transaction on our brand websites or at our customer service centers.

Collection and use

Posada Real Chiapas is fully committed to providing you with information regarding the collection and use of data provided by individuals who visit and use our websites, products, and services. As a practice, we do not request information unless it is necessary or we intend to use it. Some of the primary reasons we collect information include:

  • providing services such as processing a transaction (e.g., making reservations, responding to an information request)
  • sending you commercial communications regarding products and services offered by Posada Real Chiapas, our strategic business partners, and other trusted third parties.
  • conducting market research through surveys that allow us to better meet your needs, improve the quality of our websites and your stay at our hotels, as well as other communication activities, advertising campaigns, or promotions.

You may choose not to receive commercial emails or surveys from Posada Real Chiapas at any time by simply clicking the link included in the communications or by contacting us directly if you wish to opt out of direct marketing emails, surveys, or telemarketing. Click here to view the Update your communication preferences in the Contact Us section of this Privacy Statement. You will always have the option not to submit your INFORMATION or to decide what type of communications you wish to receive from us. However, doing so may affect certain operations. For example, failing to provide a name could prevent the processing of reservations.

Processing and disclosure

In most cases, the information you provide is incorporated into our local or international database. As a standard practice, Posada Real Chiapas does not sell, rent, or grant physical possession of its database to third parties outside the Posada Real Chiapas system. Notwithstanding the foregoing, Posada Real Chiapas may disclose your personal data to others in the situations indicated below:

  • When we have your consent.
  • In situations where it is necessary to transfer your personal data in order to offer the products or services you desire (for example, a vacation package).
  • When companies or service providers performing business activities on behalf of Posada Real Chiapas (e.g., credit card processing, customer service, market research administration, or database management services) require this information.
  • In the event that Posada Real Chiapas merges with or is acquired by another company.
  • To comply with legal or regulatory requirements and obligations established in applicable legislation or as a result of a court order or subpoena.
  • In cases of emergencies such as saving a life, or preserving the health or property of an individual.

In the event that Posada Real Chiapas shares information under the terms indicated above, we will endeavor to limit the scope of the data provided to what is necessary to carry out the specific function. Unless excluded by a judicial process, we will request that third parties protect your information and abide by applicable personal data protection laws and regulations.

Consent

As part of our commitment to keeping you informed, we may send you correspondence or emails, contact you by telephone, or use any other means to notify you of new Posada Real Chiapas products and services, as well as upcoming special offers, events, improvements, or other pertinent information that may be of interest to you. You have the option to opt out of receiving all such communications from Posada Real Chiapas, either by following the instructions included in our emails or other communications, or by contacting Posada Real Chiapas directly.

Our intention is to keep all our guests and visitors informed and allow them to take advantage of the benefits offered by Posada Real Chiapas and its strategic business partners. However, if you reside outside the United States, certain data protection regulations may require us to obtain your prior consent before sending you information that you have not requested.

In some cases, your consent may be considered implied by the nature of the service requested or the transaction performed. For example, Posada Real Chiapas may collect and use information that you voluntarily provide, as well as behavioral data or information collected in aggregate form. Likewise, it will be considered that you have given us your consent to receive those communications necessary to carry out transactions and provide the requested services.

In certain cases, we will request your express consent when collecting information considered sensitive under certain privacy laws (for example, information revealing racial or ethnic origin, political opinions, or health conditions).

You may object to Posada Real Chiapas disclosing your information to third parties, except when: (i) service providers are retained to provide services on behalf of Posada Real Chiapas; (ii) disclosure is required by law; (iii) disclosure is necessary for public, legal, or national interest reasons; (iv) disclosure is necessary to protect the vital interests of the guest; (v) the information was collected from publicly accessible sources; (vi) disclosure is for the retrospective processing of information for statistical or historical purposes or to improve our customers\' experiences; or (vii) when a supervisory authority (such as a Privacy Rights Advocate, a Data Protection Authority, or a similar authority) permits such disclosure.

Access to personally identifiable information

To ensure that your information is correct and up to date, we urge you to regularly review and update such information when appropriate (for example, in the event of a change of address or email or if you wish to add other communication methods for us to contact you). In an effort to prevent unauthorized disclosure of your information, you may be asked for proof of identity (or other verification material) along with a duly completed access request form.

Occasionally, information you have requested to be deleted may be retained in certain files for a period of time in order to properly resolve any disputes or troubleshoot a problem. Likewise, certain information may be retained indefinitely in "backup" copies or log files due to technical restrictions, or financial or legal requirements. Therefore, you may not always expect all your information to be completely removed from our databases upon request.

Please refer to the appropriate contact information listed below to communicate with us if you wish to update your communication preferences, remove yourself from our marketing list, or submit a general question or request.

Security measures

Posada Real Chiapas recognizes the importance of information security and constantly reviews and improves technical, physical, and logical security standards and procedures. All websites and servers owned by Posada Real Chiapas implement security measures that help protect your information against accidents, loss, misuse, illegal or unauthorized access, disclosure, or alteration while under our control. Although "guaranteed security" does not exist on or off the Internet, we protect your information using appropriate technical, administrative, and procedural security measures, including password controls, firewalls, and the use of up to 256-bit encryption based on the Class 3 Digital Certificate issued by Verisign, Inc. This allows us to use Secure Sockets Layer (SSL), an encryption method used to help protect your data from any attempt at interception and hacking while in transit.

Online technologies

Posada Real Chiapas and its business partners may use cookies and web beacons to obtain information about you while you visit our websites. A "cookie" is a small text file that we send to your browser from a web server and which is stored on your computer\'s hard drive. Posada Real Chiapas cookies assign a unique identifier to the computer which, in turn, becomes your identification card every time you visit a Posada Real Chiapas website.

Cookies were designed to save you time as they help us provide you with a personalized service without having to remind us of your preferences every time you visit our web pages. Posada Real Chiapas cookies are not designed to damage your files or read information stored on your computer\'s hard drive.

Cookies can also help us facilitate a personalized online service in the following ways:

  • They remember your username and password for future visits, making login easier and faster.
  • They ensure you have the appropriate frames and content.
  • They ensure you receive all requested information.
  • They help us offer communications that are relevant and related to your interests and location.

Posada Real Chiapas cookies are limited only to our websites and are not designed to follow you as you browse the Internet once you have left websites belonging to Posada Real Chiapas. We track the use of our websites in order to best meet your needs and help you find information more easily in the future. Please note that, in addition to Posada Real Chiapas "cookies," third parties may place cookies on your computer\'s hard drive. Posada Real Chiapas is not responsible for the presence or absence of third-party "cookies" or the technological functions or practices these third parties may use in connection with their cookies.

If you prefer not to enjoy the benefits offered by "cookies," you can configure your Internet browser to handle these cookies in different ways. Depending on the type of browser you use, you can set your browser to: (i) prompt you to accept or reject cookies individually or (ii) prevent the acceptance of any type of cookies. You should consult your Internet browser provider or manufacturer for specific details on cookie-related security. However, you should also consider that rejecting cookies could make it difficult to perform certain operations on our websites and affect our ability to recognize your browser from one visit to the next.

Additionally, Posada Real Chiapas uses web beacons to count the number of people who visit certain web pages. The information we gather with these beacons is used in a general nature and does not contain any type of personal data. Posada Real Chiapas may use this information to improve marketing programs and their content.

We also work with vendors and marketing partners who help us deliver advertisements and produce personalized content that we believe will be of interest to you. These vendors and other partners include advertisers, advertising agencies, advertising networks, market segmentation and data exchange specialists, analytical providers, and other similar providers. These partners and vendors may use cookies and web beacons to collect information about your online activity (for example, the sites and pages you have visited on Posada Real Chiapas sites and other sites) to help Posada Real Chiapas (and, in some cases, third-party advertisers) send you personalized content or advertising while you are on a Posada Real Chiapas site or other sites.

For example, if you visit a Posada Real Chiapas site and view one of our hotels or book a hotel room, you may later see an advertisement of ours when you visit another website. We may also ask one of these providers to send our advertisements to consumers whose online behavior patterns on non-Posada Real Chiapas sites indicate they might be interested in traveling. In other cases, we make special arrangements with certain advertisers that we think may interest our website visitors. These advertisers are authorized to send co-branded messages (for example, Posada Real Chiapas and the advertiser\'s brand) directly to consumers who have visited our web pages.

Links to other websites

In order to anticipate your needs, Posada Real Chiapas offers links to other websites for your benefit and information. Posada Real Chiapas is not responsible for the content provided or included on any independent website, including, without limitation, any advertising claims or business practices. While Posada Real Chiapas will protect the information on the websites it owns and operates, we cannot control nor assume any responsibility for the privacy policies of third-party websites, including websites owned or controlled by independent franchisees and other owners of hotels, resorts, timeshares, or residential properties that may use a Posada Real Chiapas brand name, or websites that are not controlled or authorized by Posada Real Chiapas. Third-party websites accessed through links on our websites have different privacy and data collection practices as well as security measures. We assume no responsibility for the practices, policies, and security measures implemented by third parties on their websites. We urge you to contact them and ask about their privacy practices, policies, and security measures before disclosing any type of INFORMATION. We recommend that you review the privacy policies and statements corresponding to linked websites to understand how these sites collect, handle, and store information.

Minors

Posada Real Chiapas does not intend to obtain nor does it wish to receive INFORMATION directly from minors. However, we cannot always determine the age of individuals who access and use our websites. In the event that a minor (defined according to the criteria established by applicable law) provides us with their data without the consent of their parents or guardians, we request that the parent or guardian contact us to delete such information and cancel the minor\'s subscription to future Posada Real Chiapas marketing communications.

Contact Us

If you wish to update your communication preferences, remove yourself from our marketing list, or submit a general question or request, please contact us by sending an email to [contact email address] or by calling [contact phone number].